Frequently Asked Questions

The Basics

No, all the people on the system are real people just like you, who are ready to try a different way of connecting with other, real people. They won't all be perfect matches (just like life!), but you'll know they're here for the same reason you are.

Our friendly Customer Service Representatives are always available to answer questions or help you with any aspect of using the service. Call them 24 hours a day, 7 days a week at 1-800-498-1288.

Find your local TangoPersonals number by entering your area code into the header at the top of this page. Be sure to make note of the Free Code, so when you call in we can give you a free trial membership. Then dial the number and our voice prompts will guide you through placing your first ad and then setting up your mailbox.

A voice mailbox is like a personal answering machine for every member of Tango. It allows people to leave you messages when you are not online, and for you to review your messages whenever it's convenient for you. And should you want to get back to someone interesting, they will also have a mailbox for you to leave a message in, even if he or she isn't online at the time. Your voice mailbox is the home of your voice ad. This is where you should put some serious thought into what it is you hope to get out of the system, as your ad will be available 24 hours a day in the category you select. More detail about yourself and what it is you are looking for will get you the best responses. See the following section on Sending and Receiving Messages for more information on recording the best ad possible.

The Connector is for people who are online at the same time, and can be a great place to get to know someone informally, before arranging a meeting or while you decide if he or she is right for you. Connector conversations are unmonitored and one-on-one, so you can chat about anything you like. In the Connector you can start by recording a greeting that describes yourself and the kind of person you would like to talk to. This greeting disappears from the Connector when you leave it, so you can have fun with your Connector greeting even if your voice personals mailbox ad is more serious.

We have many different categories of ads on TangoPersonals. More than you expect! Are you looking for that special someone? The Romance and Relationships category is a great place to find people wanting a long-term relationship. Soul mates, life partners, significant others, they're all here in Romance and Relationships. If you're not ready for anything serious just yet, the Friends and Dating category is perfect for people looking to meet new friends. Whether you're new to the city, or would just like to expand your social circle, Friends and Dating is where you'll find interesting individuals who like to do the same things you do. The Discreet Encounters and Alternative Lifestyles category is for those who want to "Let the good times roll!" This category covers a wide range of activities, all of which are focused on pure pleasure. Anything goes, here. If you're single seeking intimacy, attached seeking a discreet encounter, or are after something a little wilder, this is the category for you.

Tango was created to connect like-minded people who are looking for the relationship of their lives, whatever that may be. Some of our callers are extremely focused on finding the perfect partner, while others are online just to have fun and to meet new people. Our ad categories allow you to narrow the field to those most likely to be sharing your goals for using our service.

Your voice personals mailbox works like your home answering machine or service

Free Trials

Yes. Every new caller can try our service for free. Just enter your area code into the header at the top of this page to get your local calling number, and when you dial into the system our voice prompts will lead you through setting up your free trial membership.

Yes, as long as that phone number has never had a free trial membership issued to it before.

Guys, free trial memberships are a special introductory offer to first-time users only, but when you sign up for a regular membership we'll be happy to sell you your first package for half-price. This allows you to continue using the same account and voice personals mailbox you set up for your free trial. Call our friendly 24-hour, toll-free Customer Service at 1-800-498-1288 to find out more about this great deal.

No, you can only use your free trial account from the phone you used to sign up for the trial. New free trial accounts will not be issued to a phone number that has previously been issued one.

Your free trial may not work if: 1) Someone has already used a free trial from this number before. 2) The system cannot read your phone number on call display . You can try to dial *82 to display your phone number. 3) There is no time left in the membership. 4) It has been more than 7 days since your free trial was issued.

You must be calling from the phone number used to set up the trial, or it may be that someone has used a free trial from this phone number before.

Take advantage of our first-time purchase specials available on selected payment types. You can purchase these special offers online or next time you call Tango Personals.

Sending & Receiving Messages

Once you have dialed into the system, our prompts will guide you through the simple process of setting up your voice personals mailbox and recording your ad. Remember to speak clearly and directly into the phone.

Although as tools they share the same goal - to help you connect with interesting, new people, greetings on the Connector and your voice personals mailbox are used in different ways. Your voice personals mailbox ad (or greeting) is your identity on TangoPersonals, and is available to callers to hear 24 hours a day. It should contain the most detail about who you are, and whom you are hoping to meet. Your greeting in the Connector is heard only by other callers in the Connector, and should contain information about who you would like to talk to right then and there. It can be short and direct, but feel free to have fun with it, and make it different from your voice personals mailbox ad if you feel like talking to someone different than who you're looking for in the voice personals mailbox. When you hang up, your connector greeting is erased, but your voice personals mailbox ad remains until you change or delete it.

You can simply delete the message and move on. The person that left the message may send you another message, but that's all they can do. There is no way for them to get in touch with you outside of TangoPersonals, as all of your personal information is kept confidential. While on the Connector, if you get unwelcome messages, or just don't like what you hear while you're browsing, you can block the caller from sending you messages by pressing 7, when the system prompts you.

Send them a message back! You can do this back-and-forth as many times as you like until you decide you are ready to take it further, whether by arranging a meeting or by giving out your name or phone number. TangoPersonal's best feature is that you decide when you're ready to proceed. We keep your personal information private at all times.

We want everyone to have an enjoyable experience using our system. We will not tolerate any discrimination based on age, gender or race and we will not allow any references to illegal substances.

A "message" is a personal voice message that you record and send to a caller who catches your attention. Messages allow you to get to know other callers while still hearing the greetings of other callers on line. A "connection request" is a special type of message inviting a caller to join you in a private live conversation.

Remember this is your introduction to everyone online, so take some time before you record to write out what you want to say about yourself, and about the type of person you're looking for. Be specific, and don't be humble! Stand out from the crowd and make them want you! It's also a good idea to practice reading your ad aloud a few times, so that you sound more confident when you record.

All kinds of people call into TangoPersonals, but due to the nature of our service we find that many are looking for a relationship of some kind, be it of a casual nature or a more romantic nature, and they are willing to try something new in order to meet the right match.

Voice mailboxes are the heart of our service, and your most powerful tool for connecting with the person of your dreams. The ad you record for your voice personals mailbox is your 24-hour a day presence on the system, and should contain as many details about you and who you are looking for as you can imagine. Additionally, placing your ad in a category guarantees that the right people, those looking for the same kind of relationship as you are, will hear your ad. Of course, having recorded an ad you'll need a way for interested people to get back to you, and your voice personals mailbox is where their responses will go. You can also have a voice personals mailbox just to respond to any ads you hear on the system. If you do not wish to run an ad, you can designate your box as being "For Responses Only".

Membership

While women don't need memberships to enjoy TangoPersonals, some women find lots of benefits to having a free female membership. Please contact Customer Service at 1-800-498-1288 to find out how a free female membership can benefit you.

Yes, a paid membership may be used from any touch tone phone.

It usually takes about 5 to 10 minutes to set up a new membership. We will need your name, address and method of payment.

Your membership number gives you access to TangoPersonals, and your passcode is like your bank PIN number. To protect yourself and your mailbox from fraudulent use, call our friendly, 24-hour Customer Service at 1-800-498-1288 if you lose your numbers. For your security, you will be asked to verify your personal information. Remember your membership number is different from your mailbox number. Call Customer Service if you have any other questions about memberships, numbers, or voice personals mailboxes.

You should never share your membership number or pass code with anyone on line, especially if they claim to be an employee or part of a promotion! Customer service will only ask you to quote your numbers if you have called us with a problem or question. Remember that your membership number and pass code is what keeps track of your balance, so you never want to give this information out to anyone.

The system will inform you when time is being deducted from your membership. In the voice personals mailbox system it is free to listen to ads, and time is deducted from your membership when you reply to ads or listen to the responses in your voice personals mailbox. In the Live Connector, time is deducted from your membership once you have recorded your greeting and are listening to others' greetings or are in a live connection with another caller. Time is deducted from your membership on a per-minute basis. Memberships that are unused for a period of 30 days will be charged a 10-minute maintenance fee. Additionally, memberships that remain unused for a period of 3 months will be deactivated without refund.

The system will inform you of your membership balance when you log on. You will be given the option to purchase more time when your balance is less than 20 minutes. The system will also warn you when your membership balance reaches two minutes.

Again, Tango is free for women to use, but sometimes it is more convenient to sign up for a free female membership. If you have a deep or husky voice, you may find that the Customer Service Representative will need to confirm your gender before your ad is approved. Signing up for a free female membership turns this into a one-time-only process. You can then re-record your ad as often as you like, and it will appear on the system that much more quickly.

Payment

Your telephone company handles the billing for the 900 number you have called. Charges will appear in a separate section of your regular phone bill as BMI.

US customers can pay by Western Union or MoneyGram. Canadian customers can pay by Western Union. We do not accept payments by mail. Find out how to use Western Union or MoneyGram on our Payment Methods page.

All charges are discreetly billed as TELIGENCE 8007888861.

Anytime you purchase online with us, a confirmation screen will appear with the details of your transaction. As well, we will send an email to your email address with the transaction details. This email is your "electronic receipt." You can print this email or confirmation screen for your records. If you are a new member signing up online, you will receive two email messages from us. The first message will contain your membership information for your records, and the second message will contain your transaction details.

Call the system to find out about our current promotions.

Tango Personals customers may pay by Credit Card, PayPal, Western Union or by billing your home phone through a 1-900 number (Available in selected locations in Canada only).

For Credit Card payments we accept Visa, MasterCard, Amex, and Discover. The Discover Credit Card is only accepted in the U.S.

To pay with PayPal you'll need to set up a PayPal account first, using your bank account or credit card information.

Charges will not show up on your phone bill unless you are calling one of our 900 numbers. However, long distance charges may apply if you are calling from outside the local calling area.

Privacy

Since 1990 we have been approved by the top banks in North America to provide secure on line real-time credit card processing for our members. All credit cards presented are securely directed to the financial institution that issued the credit card. You are notified of approval or decline while on the phone with our friendly 24-hour toll-free customer service.

1) We will not sell, rent or divulge any personal information about you or this transaction to any 3rd party. 2) Once your account is set up we will not be in communication with you unless you contact us. However, we may need to contact you to verify your account information or to operate our brands more effectively. 3) When you register to use any of our brand services you will be asked for some general identifying information which will enable us to provide you with this individualised service. We will only use this information in the course of providing our service to you. 4) A link to our Privacy Policy is posted at the bottom of this page.

To protect you against fraud, we need your name, address, phone number, social security number, credit card or check by phone account number. Once this information is confirmed we can process your order.

We ask for your SSN for your protection. We want to ensure that the charges are going to the right person and that no one else is using your credit card or bank account.