Frequently Asked Questions - Membership
While women don't need memberships to enjoy TangoPersonals, some women find lots of benefits to having a free female membership. Please contact Customer Service at 1-800-498-1288 to find out how a free female membership can benefit you.
Yes, a paid membership may be used from any touch tone phone.
It usually takes about 5 to 10 minutes to set up a new membership. We will need your name, address and method of payment.
Your membership number gives you access to TangoPersonals, and your passcode is like your bank PIN number. To protect yourself and your mailbox from fraudulent use, call our friendly, 24-hour Customer Service at 1-800-498-1288 if you lose your numbers. For your security, you will be asked to verify your personal information. Remember your membership number is different from your mailbox number. Call Customer Service if you have any other questions about memberships, numbers, or voice personals mailboxes.
You should never share your membership number or pass code with anyone on line, especially if they claim to be an employee or part of a promotion! Customer service will only ask you to quote your numbers if you have called us with a problem or question. Remember that your membership number and pass code is what keeps track of your balance, so you never want to give this information out to anyone.
The system will inform you when time is being deducted from your membership. In the voice personals mailbox system it is free to listen to ads, and time is deducted from your membership when you reply to ads or listen to the responses in your voice personals mailbox. In the Live Connector, time is deducted from your membership once you have recorded your greeting and are listening to others' greetings or are in a live connection with another caller. Time is deducted from your membership on a per-minute basis. Memberships that are unused for a period of 30 days will be charged a 10-minute maintenance fee. Additionally, memberships that remain unused for a period of 3 months will be deactivated without refund.
The system will inform you of your membership balance when you log on. You will be given the option to purchase more time when your balance is less than 20 minutes. The system will also warn you when your membership balance reaches two minutes.
Again, Tango is free for women to use, but sometimes it is more convenient to sign up for a free female membership. If you have a deep or husky voice, you may find that the Customer Service Representative will need to confirm your gender before your ad is approved. Signing up for a free female membership turns this into a one-time-only process. You can then re-record your ad as often as you like, and it will appear on the system that much more quickly.